The following conditions state the obligations, rights and responsibilities of all parties involved in this Agreement. These Terms and Conditions can be changed, altered or amended subject to prior written notice. Please ensure you have read and understood our cancellation policy, see section 4.
1- Prices and payment
- Payment is due within 7 days from job completion, if the payment is late a 2% charge will be added to the invoice per day until the invoice is paid in full.
- All products purchased for clients will have a mark up fee included in the cost.
2- Parking
- Any parking fees incurred must be covered by the client. If not, the client must provide a designated parking space or a parking permit for the area.
3- Bookings and confirmation
- You will be allocated a time slot for the performance of your service. Gardens by Sarah Elizabeth is not responsible for lateness due to the following unforeseen circumstances: bad traffic, unexpected weather conditions, force majeure events or similar.
- Every effort will be made to arrive and complete your services on time. If circumstances out of our control affect this, the services will be completed as soon as possible.
- It is the responsibility of the customer to make adequate parking arrangements. This includes the needs for parking permits.
- Any parking fees or fines incurred during the performance of the service are the responsibility of the client, and must be paid in full by them.
4- Rescheduling and cancellation of appointment
- Cancellation notice is 48 hours, cancellation within these hours will be billable in full.
- Gardens by Sarah Elizabeth reserves the right to cancel appointments where the wellbeing or health of our teams comes under threat.
- Gardens by Sarah Elizabeth reserves the right to stop work or cancel the booking due to bad weather conditions which are not allowing performance of the required service.
- Gardens by Sarah Elizabeth reserves the right to cancel an appointment due to illness prior to or during an appointment, however will provide an alternative session date to complete the work.